Privacy Statement
Should you register as a client of Birthright Kapiti, in compliance with the Privacy Act 2020 your personal information will be held on our computer database. We ask that you read the following statement:
“Birthright Kapiti will maintain the confidentiality of and about clients. Information will not be shared without first gaining the permission of the client involved.
However, Birthright Kapiti is obliged to disclose information if is necessary to prevent or lessen a serious threat to public health or public safety; or the life or health of the individual concerned or another individual”
The Ministry of Social Development may choose to examine any written records of this organization. You are able to opt in or out of this audit.
Terms of Agreement
Terms of agreement between Birthright Kapiti Trust and you as the client, when registered with our Social Work Services.
Birthright Kapiti’s aim is to walk alongside those parenting alone, meeting needs and maximizing independence.
Birthright commits to:
Working alongside you/your whanau to determine and supply (where possible) the services required.
Monitoring, evaluating, and modifying the service provided to suit your changing whanau needs and goals.
Provide a copy of our complaints procedure.
Inform you of our policies on confidentiality and privacy.
Provide a quality service.
The family commits to:
Participate in the Birthright Kapiti process identified above.
Provide relevant information, as necessary.
Advise Birthright of: any change of contact details, any changes in whanau circumstances which might impact on the services Birthright can offer.
Birthright Kapiti trust is committed to providing a service which meets your needs, so please feel free to contact us with any feedback, problems or concerns.
If you have experienced problems with the service we offer, a staff member or volunteer, we encourage you to make a complaint.
• Please contact the Manager in writing or by telephone. If your complaint is verbal and cannot be immediately resolved, details will be written down (provided you agree), read back to you for confirmation and a copy will be forwarded to you, together with details of the action taken.
• Written complaints will, where possible, be acknowledged by telephone immediately they are received in the office. If they cannot be immediately resolved or if you have no telephone, formal, written acknowledgement will follow within three working days. The written acknowledgement will include details of the action to be taken to address your concerns.
• If, for whatever reason, you feel uncomfortable making a complaint to the Manager, or if you feel the staff have not properly addressed your concerns, you may write your complaint to the President of Birthright Kapiti Trust. Please mark confidential.
The President
Birthright Kapiti Trust
110 Rimu Road
Paraparaumu
• Your complaint will be acknowledged in writing within three working days of receipt, and you will be advised of details of the action taken. Please note that this may mean waiting for your complaint to be considered at the next monthly meeting to be convened and every attempt will be made to arrange this within 5 working days.
• Should you feel that your complaint has not been dealt with satisfactorily, you can write to our national office who may be able to help in resolving the issue. Please mark confidential.
The President
Birthright National Trust
P O Box 12677, Thorndon
Wellington
• Please note that when your complaint is being considered, either by staff or the Executive Committees of Birthright Kapiti Trust and/or Birthright (New Zealand) you will not be identified by name,(or other identifying features), during the course of the meeting, without your express written permission.
• If a special meeting of the executive Committee of Birthright Kapiti Trust is convened to consider your complaint, you will be invited to present you case in person, but this is not obligatory.
• If a Birthright worker (staff or volunteers) is the subject of a complaint, that worker shall have the right to a fair hearing in accordance with the principle of natural justice. This will include receiving written advice of details of the complaint, as soon as possible after it is made and the right of reply.
• When necessary, an independent mediator will be employed to mediate between the complaint and the worker and/or Executive Committee.
• Maintaining the safety, confidentially, right of reply and where possible, anonymity of the complaint will be Birthright’s first priority at all times.
If you are dissatisfied with the way Birthright has handled your complaint, you may contact the Commissioner for Children, the Human Rights Commissioner or the Privacy Commissioner. You may also consult a lawyer about appropriate legal action.
